Question 1

What types of restoration services do you offer?

Accepted Answer

We offer full restoration, cleaning, and remodeling services. Our services cover a wide range of areas, including water damage restoration, carpet cleaning, fire damage restoration, mold remediation, smoke odor removal, biohazard cleanup, and general disaster recovery services. Our remodeling services offer house and building painting and reconstruction.

Question 2

How quickly can you respond to an emergency?

Accepted Answer

We prioritize responding promptly to restoration needs. The emergency response team is available around the clock to quickly assess and begin the restoration process at your location.

To learn about our fast responsiveness, refer to these Google reviews:

Dequiana J.: Shawn and Josh took quick action on our ceiling leak. They explained each step of the process and what we could expect next. Great technicians. Quality work.

Kiara R.: Clint and his team were AWESOME!!! He was very considerate of my time and space. I was very frustrated when he arrived & when he left I felt happy and relieved that my issue was resolved! He made sure to clean everything with non-toxic chemicals so that my kids would be safe, he explained everything he was doing and executed it perfectly. I had a leak in my ceiling and sewage water everywhere. He put in the time and hard work to disinfect, clean, and dry everything throughly. He was quick, efficient, and respectful! I would definitely recommend his services to anyone who has an issue in their space.

Question 3

Are your technicians certified and experienced?

Accepted Answer

All of our technicians have undergone extensive training, hold certifications, and possess ample experience in handling a variety of restoration situations. They receive regular training to stay current with the latest techniques and industry standards.
To learn more about our technicians' professionalism, refer to these reviews:

Sara O: Our technician Alec came in and re-padded the carpet that had been torn up last week due to water damage. He was so friendly and talkative, and worked very quickly to get the job done! In and out within 30 minutes so that I could get on with my day. Would definitely recommend. Thanks Alec!

Mia W: The technician who serviced my apartment, Alec, was absolutely wonderful. Not only was he just a kind, caring and wonderful human being, he was also the best technician. He was professional, attentive and made me carpet look amazing. I would definitely recommend Alec to anyone in need of a carpet cleaning.

Question 4

Do you work with insurance companies?

Accepted Answer

We work directly with insurance companies for billing and claim assistance to simplify the process for our clients. Our team is available to help you with documenting the damage, communicating with your insurance provider, and ensuring that you receive the coverage you deserve.

Question 5

How long does the restoration process typically take?

Accepted Answer

The duration of the restoration process depends on the extent and severity of the damage. We will provide you with a detailed timeline after assessing the situation. Our goal is to complete the restoration efficiently without compromising on quality.

Question 6

Do you handle commercial as well as residential properties?

Accepted Answer

Yes, we provide restoration services for both commercial and residential properties. Our team has the expertise and resources to tackle restoration projects of all sizes, from small residential homes to large commercial buildings.

Question 7

What sets your restoration company apart from others?

Accepted Answer

We take pride in our commitment to excellence, professionalism, and customer satisfaction. Our dedicated team goes above and beyond to ensure that every restoration project is completed to the highest standards. We prioritize communication, transparency, and reliability throughout the restoration process.

Free Estimates: We provide complimentary assessments of the restoration work required, ensuring transparency and clarity for our clients.
No Minimum Charge: We don't impose a minimum fee, ensuring fair pricing regardless of the scale of the restoration project.
No Upfront Payment: Clients are not required to make any payments before the restoration work begins, offering financial flexibility during challenging times.
Direct Insurance Billing: We handle insurance paperwork and billing directly, easing the burden on clients and streamlining the claims process.
Full Restoration Services: Our comprehensive services cover all aspects of restoration, from damage assessment to repairs and cleanup, ensuring a hassle-free experience for clients.
Live Phone Answering 24/7: Our dedicated team is available round the clock to address client inquiries and emergencies, providing peace of mind and prompt assistance.
Immediate Responses: We prioritize swift action, ensuring rapid responses to emergencies and minimizing further damage.
IICRC-certified, Licensed, and Insured Technicians: Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), licensed, and insured, guaranteeing professional expertise and accountability.
Lifetime Satisfaction Guarantee: We stand behind our work with a lifetime satisfaction guarantee, demonstrating our commitment to quality and customer satisfaction.
Insurance Claim Assistance: We offer support and guidance throughout the insurance claim process, helping clients navigate paperwork and procedures effectively.
Certified and Accredited by BBB, IICRC, Home Advisor, and Chicagoland Apartment Association: Our certifications and accreditations from reputable organizations like the Better Business Bureau (BBB), IICRC, Home Advisor, and Chicagoland Apartment Association validate our commitment to excellence and adherence to industry standards.

Question 8

How do I know if I need professional restoration services?

Accepted Answer

If your property has experienced any type of damage, whether from water, fire, mold, or other disasters, it's important to seek professional restoration services promptly. Even minor damage can lead to more serious issues if not addressed properly. Contact us for a thorough assessment and personalized restoration plan.

Question 9

What should I do if I experience a restoration emergency outside of business hours?

Accepted Answer

In case of a restoration emergency outside of business hours, don't hesitate to call our emergency hotline. Our team is available 24/7 to respond to emergencies and provide assistance whenever you need it.

To learn about our 24h services, refer to these Google reviews:

Carmen R.: Thank you so much to Nick and Clint for coming out in the middle of the night to help with our water back up issue. You were both very professional and got the job done.

NUERA RESTORATION AND REMODELING FAQs

What Our Clients Say

Water Damage Restoration

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Painting Services

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Sewage Backup Cleanup

Kim J.

Flooding Restoration

Chad G.

Water Damage Cleanup

Sabrina B.

Water Damage Restoration

Kendra G.

Water Damage Restoration

Sara O.

Carpet Cleaning

Jesse L.

Painting Services

Adrian A.

Water Damage Cleanup

Erika S.

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